Service Desk

We deliver a feature-rich service to solve technical problems, including on-site support for critical issues where required, along with our specific DevDesk for anything Microsoft related.

With our unique expertise in delivering and managing Microsoft cloud services for some of the largest public and commercial sector clients, coupled with our extensive depth of technical capability, we're confident that our professional approach and skilled team can deliver real value in supporting your organizations IT needs, now and in the future, exceeding your expectations.

Our Expertise Speaks For Itself

Our Customers Expect the best. And we Deliver
  • Around the clock event management and alert triaging directly from our secure operations center
  • End-to-end incident management with financially backed SLA's for a fast and effective resolution
  • Dynamic escalation paths for smooth integration with your existing team and processes
  • Direct links into Microsoft Premier Support - where the majority of the Sundown team have worked